Keep the refund window with your order details
Each paid period carries a commercial money-back window. The plan card and order summary display it before you place the order.
Windows by paid period
| Paid term | From purchase |
|---|---|
| 1 month | 3-day money-back guarantee |
| 3 months | 7-day money-back guarantee |
| 6 months | 10-day money-back guarantee |
| 12 months | 30-day money-back guarantee |
Request the refund in your order chat
- Find the order reference and purchase date.
- Open the conversation with unitedkingdomiptvtv on WhatsApp.
- Identify the plan and state that you want to request a refund.
- Keep the conversation for the reply and follow-up.
Diamond and bonus time
The period starts on the purchase date. Diamond has a 30-day commercial refund window, with either 2 or 6 extra months. Bonus viewing does not change that window. Applicable statutory rights remain unaffected.